Convincing Stakeholders

Consumers as companies' key stakeholders

Quick Info: Master ׀ Lecture, tutorial ׀ English ׀ Winter term ׀ ECTS 9

General information

Target groupeMaster students (M.Sc.)
Course typeLecture, tutorial (in cooperation with Prof. Dr. Tuschke and Prof. Dr. Schwaiger)
Hours per week2 (lecture), 4 (tutorial)
Credits9 ECTS in WP 5 (Fachspezifische Grundlagen: Marketing & Strategie) - PSTO 2018
RotationWinter term
GradingWritten Exam (150 minutes) - We offer a review exam in the summer term. Registration via LSF is mandatory.
Time / RoomRefer to LSF for lecture and tutorial
Course languageEnglish
ContactLea Rau


This course seeks to improve students’ understanding of management communications on both a corporate and an individual level. The course is held in collaboration with the Institute of Strategic Management (Prof. Dr. Tuschke) and the Institute for Market-based Management (Prof. Dr. Schwaiger). Each institute emphasizes different subject areas.
The Institute for Marketing will highlight consumers’ role as a company’s key stakeholders, and focus on the determinants of consumer behavior. Special attention will be paid to the relationship between consumers and companies, as well as to communication tools and contextual factors that influence consumers’ decision-making. Students will gain a broad theoretical knowledge of psychological concepts and models that explain consumer behavior. The theoretical contents are presented with hands-on examples and exercises that allow the students to develop a broad range of consumer-centered communication methods, as well as to independently and critically reflect on the course contents and on how practitioners communicate with consumers.

Important Dates


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